WELLNEST
A unified approach to family health.
Overview
Managing health can be tough and even more so when it involves a family. Wellnest, aims to lessen the burden of health-related management by providing a platform that allows for families to share the mental load.
My Role(s)
UX Research
UX Design
Visual Design
Team
Rubbiya Charania, PM
Heather Lim, SWE
Dylan Heslop, SWE
Me, Designer
Timeline
8 weeks
January – March 2024
RESEARCH
In the early stages, we explored many different kinds of ideas.
Due to our common healthcare backgrounds, we wanted to focus on creating health-related applications. So, we dug deep into our minds to think of ideas.
0.1 – Brainstorming ideas graphic.
After much deliberation, we landed on the idea of a family health management. But firstly, what defines a family?
And how can we further refine this idea and prove it’s an actual problem worth solving for? With more research, of course!
We Googled the word family and learned a lot.
A family was defined as a group of two or more persons related by birth, marriage, or adoption who live together; where all such persons are considered members of one family. There are many different types.
Because there are so many types, we decided to focus on the average nuclear American family.
Households of 4
In 2023, the average American family was approximately 4 members per household; 2 parents and 1-2 children under 18 years old.
Children
Parents
The moms
Dual-income families
As of 2023, 62.3% of married-couple families in the U.S. with children under the age of 18 are dual-income. Meaning both parents are work full-time or part-time.
After initial research, we turned to the family superheroes — moms, to gain deeper insights into their health management needs and experiences.
To uncover specific pain points, we interviewed three experienced mothers, each managing two or more children, and one dedicated caretaker. As we all know, moms are very busy individuals! There were multiple instances of our interviews being forgotten.🥲
0.2 – User interview participants and some quotes.
Our analysis revealed that parents have it rough.
The responses from our interviews were organized into five key themes.
Communication can get lost
Miscommunication can occasionally occur among family members especially when both parents are busy.
Responsibility holder - moms
Mothers are often the primary caregivers and take charge of managing the family's health which can be stressful.
Parents are busy
Typically both parents are working fulltime jobs and juggling multiple responsibilities and schedules while raising their children.
Being forgetful
Parents sometimes forget appointments or lose track of whether they gave their child vitamins for the day.
Records overload
Managing health records can be overwhelming with paperwork that is often misplaced or poorly organized.
With our research out of the way, we were able to meet our user persona!
0.3 – User persona.
PROBLEM STATEMENT
With all that research in mind… How might we help families manage their collective health in a collaborative way for improved health outcomes?
SCOPING
Firstly, assessing the impact-to-effort ratio to account for time frame.
Given our timeline of 8 weeks, our team brainstormed solutions to tackle pain points with specific features, leading us to focus on three key areas.
0.4 – Effort to impact ratio graph.
DESIGN
Secondly, going through the different iteration phases.
The main screen
0.5 – Main screen iterations.
The calendar screen
0.6 – Calendar screen iterations.
A closer look at what makes the design come to life.
I created a style tile to visualize some elements that went into the high-fidelity designs.
0.7 – Style tile.
TESTING
Lastly, observing what people did and what they had to say.
Six usability tests were conducted with participants both with and without children to see if all types of users could effectively navigate the designs and features. A big shout out to everyone that gave their precious time for my team’s project! 👏
0.8 – Google drive screenshot of user interview and usability test recordings.
Testing revealed there's always room for improvement.
Based on the results we learned that:
More information than less
Majority of the users preferred more information, as long as it was presented clearly.
The ability to type and search
50% of the users wanted the ability to search and add their own options when needed.
Making the necessary changes on the:
The main screen
0.9 – Main screen post-usability iterations.
The calendar screen
1.0 – Calendar screen post-usability iterations.
The symptoms input screen
1.1 – Symptoms input screen post-usability iterations.
The final designs ✨
Sharing the responsibilities.
Add a partner to your account so that they can also view, edit, and change inputted information. Work together!
1.2 – Adding secondary account member.
Easily input information.
Quickly access an options (+) button at the bottom right to view all the tools you need for managing health tasks and info.
1.3 – Adding secondary account member.
Health related info in one place.
Keep information of each family member accessible in one place. Easily switch between profiles to access their relevant information.
1.4 – Adding secondary account member motion graphic.
RETROSPECTIVE
Highlights from my learning journey.
Learning the intricacies of working in a team.
This project was a deep dive into team dynamics. We navigated different work styles, leveraged unique strengths, and synchronized our efforts seamlessly.
The importance of different perspectives.
Embracing diverse perspectives was a game-changer. Each team member contributed fresh insights, sparking innovative solutions and enhancing our overall approach.
The importance of communication.
Effective communication was our secret sauce. Regular check-ins, constructive discussions, and active listening ensured we remained aligned and productive.
If I had more time, my next steps would be to...
Brainstorming more ideas and A/B testing.
If I had a bit more time, I'd love to brainstorm and create multiple versions of specific designs. This would allow us to conduct A/B testing and pinpoint the best option favored by the general public. Having that extra time would not only enhance the app's user experience but also spark inspiration for additional features.
More usability testing.
Despite the tight timeline, this project was a fantastic learning experience. In a perfect world, we would have had more time for the research and testing phases. I would have loved to dive deeper into testing a working MVP and running unmoderated tests. While the time constraints left me feeling a bit unfulfilled, I still gained a lot and enjoyed the journey.
Other projects ✨
Enhacing feature and user awareness in ChathamDirect.
Chatham Financial — Summer 2023 Internship
Exploring how to present 'What's New' updates within the platform, prioritizing user experience and encouraging users to visit key pages.
Designing a user-facing livestreaming interface.🔒
immer — 2024 Internship
Designing immer's livestreaming interface and user flow to enhance the overall user experience on the platform.
LET'S
CONNECT
Made with ❤️ and 🍵.
ⓒ Ashley Cho 2024